Patient Visitor Guide
Patients Rights
Care
Recieve treatment irrespective of their type of primaryand associated illnesses, socio- economic status,age, gender sexual orientation, religon, caste,cultural preferences and political affiliations.
Right to choose his / her own doctor.
To be heard to his / her satisfaction, without the doctor interrupting before completion of narrating entire problem and concerns.
Expectation from the doctor to write the prescription legibly and explain the details of dosage, do’d and don’t’s and other generic options on medicines.
To be provided with information and access on whom to contact in case of Emergency.
Confidentiality and Dignity
Patient and Relatives rights include respect for personal dignity and privacy during examination, procedures and treatment.
Protection from physical abuse and neglect.
Accommodating and respecting their special needs such as spiritual and cultural preferences.
Treating patient information as confidential.
Personal dignity and to receive care without any form of stigma and discrimination.
Information
The information to be provided to patients is meant to be in a language of the patient’s
Preference and in a manner that is effortless to understand.
Patients and / or their family members have the right to receive complete information on the medical problem, prescription, treatment and procedure details.
A documented procedure for obtaining the patients and / or their family’s informed consent exists to enable them to make an informed decision about their treatment and care. This process is an important patient right and needs to be practiced with utmost diligence and transparency.
Patients and family rights include information o care plan which includes care and request, progress and modification, and information on their health care needs including results of diagnostic tests or investigations.
The patient and / or family members are mandatorily explained about the proposed care including the risks, alternatives, possible complications, disease and its treatment process, benefits, prevention, strategies and expected results.
Patients and their authorised family members / individuals have the right to request access and receive a copy of their clinical records.
Patients have the right to complete information on the expected cost of treatment, The information should be presented as an itemised structure of the various expenses and charges.
Patients have the right to information on Hospital rules and regulations.
Right to information on organ donation.
Preferences
Patient and their family rights include refusal of treatment.
Patient has the right to seek a second opinion on his / her medical condition
Right to Redressal
Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider.
The patient has the right to a fair and prompt hearing of his / her concerns
Patient in addition, has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the redressal of the complaint.
Patient Responsibilities
Honesty in disclosure
Patient will be honest and disclose family medical history accurately.
Treatment Compliance
Relevant ID proof and Address proof to be given at the time of Admission / Registration. For e.g: Indian Citizen – Aadhar card compulsory, NRI’s – Valid passport compulsory.
Being punctual (on time) for the appointments given.
Patients should try and do their best to comply with their Doctor’s treatment plan.
Patients should have realistic expectations from the doctors and their treatment.
To inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existent challenges in complying with the treatment.
Patients should display an intent to participate intelligently In medical care by actively following the prescribed do – at – home activities.
Intent for health promotion
Patients should do everything in their capacity to maintain healthy habits and routines that contribute to good health and take responsibility for self- health.
Transparency and Honesty
Patients should make a sincere effort to understand therapies including the medicines prescribed and their associated adverse effects / compliances for effective treatment outcomes.
Patients should not ask for surreptitious bills and false certificates, and / or advocate forcefully / by unlawful means ask to provide for one.
Patients should in case of any dissatisfaction, inform and discuss with the doctor.
Patients should report fraud and wrong doing if any, to the Hospital.
Conduct
Patients should respect the doctors and medical staff caring and treating them.
Patients should abide by the Hospital / Facility rules.
Patients should bear the due expenses of their treatments in advance, once agreed upon .during the initial explanation of the same, and should pay their bills on time.
Feedback
Patients should provide a feedback which includes level of patient’s satisfaction and experience.